The Guest Feedback Software for Multi-Unit Restaurants
Personalised surveys for every guest
Reach out to unhappy guests instantly
Access detailed analytics & track trends
Automate Customer Support & Guest Recovery
Trusted by hundreds of multi-unit restaurants & cafes
Problems
Guest feedback won't help you improve your operations if you...
Use a one-size-fits-all survey for every brand
Reach out to guests manually after they have already left negative reviews online
Don’t track trends by time, department, or location to give actionable insights
Introducing Harlyy
The adaptable feedback system tailored to each restaurant's unique needs.
Deliver personalized surveys for every guest
Collect specific data with surveys that adapt to each guest's response, making them short, convenient, and actionable.
Reach out to unhappy guests instantly
Real-time alerts notify team leaders before unhappy guests leave negative reviews online, allowing quick fixes and increasing guest retention.
Access detailed analytics on one centralized dashboard
Use filters to track trends by time, locations and department to understand guests' needs, increase satisfaction and make data-driven decisions.
Automate Customer Support & Guest Recovery
Win back guests by tracking recovery timelines and automatically sending apologies, rewards, and incentives, which improves revenue and customer retention.
Here's why Restaurants love us
Bilal Zahid
Marketing Specialist, Caffe Praha
Now, with Harlyy’s automated system, we save roughly 10 hours a week , allowing us to focus more on serving our customers and improving our overall efficiency.
Asshad Zeeshan
Lead Operations, NY-212
Working with Team Harlyy has been an incredible experience , providing deep insights into our customer experience and enabling data-driven improvements in our service and quality .
Anas Zavery
Director, Melbrew Coffee
Wonderful product! I just went through the comments as well, which customers have left. Seems to be an absolute amazing tool .
Asad Vayani
CEO, Adobo Mexican Grill
Harlyy has already helped improve our operations! I'm honestly so impressed with the adaptive solution and the team’s execution!
Osama Asif
CMO - Siroc
I have never seen anyone else add features as fast as this team . If you're looking for a way to make your restaurant more efficient and organized, Harlyy is the perfect solution.
Hassaan
Director, Grooves Coffee Bar
Their website makes looking at insights and getting valuable feedback very easy . Definitely recommend Harlyy if any restaurant wants to make data driven decisions .
Our clients have seen...
23x
more actionable feedback
16x
retained customers.
98%
reply rate to unhappy guests.
110+
Metrics/surveys.
Request your free demo today!
Join hundreds of multi-unit restaurants using Harlyy daily to turn actionable guest feedback into revenue.